Callers who have a problem with a certain product or service provided by a business would often call them up to clear things out and find a solution to their problem. Clients for business purposes would also call up the company they want to do business with to initially check on what they provide. As the caller, it would be much appreciated if someone would immediately answer your call so that you can move on and fix your problem or setup a meeting. In case there is no one answering the call in a couple of rings, some callers patiently wait, others try to call again while there are some who simply hang up and find another company who can cater to their needs.
In every scenario above, you will find that hiring one of the top telephone answering service will come in handy. They can answer all the calls you schedule them to answer 24 hours a day, 7 days a week an even on holidays. You can instruct the call answering company to receive all your calls and take a message or to notify you in case they receive a call that is highly important. This helps make your life a little bit easier as you work.
The Different Types
Having someone to answer your calls is not new at all. There are big companies who hire specific employees whose sole job is to answer calls and to screen the calls for you. On the other hand answering service provider nowadays lets even small businesses have the luxury of not having to answer the calls they receive because someone else is going to answer it for them. This helps prevent the employees from being distracted by answering the calls that come through the phone line. Those you answer your call can take a message, schedule a meeting, take orders and even provide product support to the callers with your instructions. The answering services offered can be classified as automated answering service, internet answering service, live answering service or call center.
- Automated answering service – In this kind of service, the callers can leave a message to the company and they can also interact through the responses they chose with the prompts provided. For example, the recording would say that they have to press 1 to get directions to your office, 2 to inquire about business hours or 3 to leave a message.
- Live answering services – This is one of the well-loved types because callers are able to talk to humans that can provide them with what they need immediately.
- Internet answering service – They can be hired when you need emails answered or when you want someone to chat with the client on your website.
- Call center – This gives you full control of what agents say. You have to create a script so that they can answer all possible questions and concerns the caller might have. You can also hire call center if you have products that callers can troubleshoot when they call your number.